Do you have a few questions? Below, we have compiled a list of the questions we get asked frequently. If your question isn’t in the section below, feel free to contact us, and we will gladly answer your question.
What is electricity choice?
Deregulation of the energy industry allows residential and commercial customers to choose a supplier for electricity generation and transmission service other than the local utility company. This allows us to offer innovative, consumer-minded pricing programs that the regulated utility companies can not provide.You may now choose your low cost energy supplier, but your local utility company will continue delivering your electricity, reading your meter, and providing emergency service just like they always have.
Will I continue to receive one electricity bill if I choose a new supplier?
Yes. You will continue to receive one bill from your local electricity utility (BGE, Delmarva Power, PECO, PEPCO or PPL Electric Utilities). Your new supplier’s electricity charges will be listed separately on your utility bill.
What is the Utility’s Price to Compare?
Each utility computes a “Price to Compare” to serve as a guideline to make comparisons between the utility’s rate and prices for electricity offered by suppliers. The “Price to Compare” (PTC) is an AVERAGE rate customers will pay per kWh of electricity generation and transmission from the utility. The ACTUAL amount an individual customer will pay per kWh may vary depending upon their rate class and seasonal usage pattern. To view PTC, please visit your local utility company’s website.
What if I sign up with another supplier and decide I want to go back to the utility?
You will be signing a contract with a new supplier for a specific term. This term will vary depending upon the offer you select. If you decide to return to utility service within the term of your contract, you will be required to pay a cancellation fee.
Are there any additional charges or cancellation fees?
Will the utility treat me differently if I switch to a different supplier?
No, your utility company will treat you the same regardless of the company from whom you purchase your energy. You can depend on the same reliable service from your local electricity distribution company whether or not you choose a supplier.
Who will respond to power outages and electricity emergencies?
Your utility, BGE, Delmarva Power, PECO, PEPCO or PPL Electric Utilities, will respond to emergencies, power outages and repairs.
Who do I contact if I have any questions regarding electricity generation?
If you have questions about electricity generation billing or other issues related to generation, you will call your electricity supplier.
DEFINITIONS – Please explain the following electricity charges on my bill: Generation, Transmission, Distribution
Generation Service Charge – Generation service charges are for the production of electricity at the power plant. Prior to deregulation, the electricity utility companies owned and operated the power plants and were the sole providers of electricity generation service. With deregulation, you’re no longer required to buy your electricity generation service directly from the utility. Now you have the choice to purchase your electricity generation service from an independent supplier.
Transmission Charge – The transmission charge is part of the basic service charge that is included on every customer’s bill for transporting electricity from the source of supply to the electricity distribution utility (BGE, Delmarva Power, PEPCO or PPL Electric Utilities). The Federal Energy Regulatory Commission (FERC) regulates retail transmission prices and services
Distribution Charge – The distribution charge is part of the basic service charge that is included on every customer’s bill for delivering electricity from the utility company (BGE, Delmarva Power, PECO, PEPCO or PPL Electric Utilities) to the customer’s home or business. The electricity distribution charge is regulated by the Maryland, Delaware, Pennsylvania or District of Columbia Public Service Commission. (WGES’ electricity supply service excludes all distribution charges.)
My electricity bill looks different. Can you explain why?
Your electricity utility company, who processes your bill, itemizes three main components of your bill so you will have the information you need to make an informed decision about choosing a competitive electricity supplier. The three main components of your bill are generation, transmission and distribution.
Will I save money if I switch?
To determine your electricity savings, you need to compare your current utility generation and transmission charges against those same charges from other suppliers. The amount of money that you may save on your electricity costs (compared to the utility) will vary depending upon your actual usage and the particular pricing offer you choose.
Is a special meter required?
No special equipment is required to buy electricity.
When will I be switched over once I sign up?
New customers should be switched within a month or two, with the new supplier charges appearing on the bill mailed the month following the switch.
Will my electricity service be interrupted in any way?
No. Your energy service is not affected when you choose a new supplier. The local utility company maintains responsibility for safely delivering your energy through its existing wires without any disruption in service.
What is an aggregator?
An aggregator is a buying group that bargains for electricity by negotiating lower prices for customers who have authorized them to act on their behalf.
Can I have automatic debit?
Yes! Your Utility offers this payment method and we highly recommend it.
Are any other services available?
Yes. we also offers natural gas service.
Do you offer online billing?
Do I have to sign a contract to enroll with a new supplier?
Yes. all suppliers require a contract for a certain term.
What happens at the end of my contract term?
You will receive a renewal offer about 45 – 60 days before your term is over; however, you are not obligated to renew. Specific renewal information is provided in the Terms and Conditions of your electricity offer.
Will the new supplier perform a credit check?
The suppliers may perform credit checks and request financial data on customers. In addition, suppliers require customers to be current with their utility payments.
What is a kilowatt-hour?
Kilowatt-hours are a measure of electricity usage. One kilowatt-hour equals 1,000 watt hours. Using a 60 watt light bulb for one hour consumes 60 watt-hours of electricity. Using a 60 watt light bulb for one thousand hours consumes 60 kilowatt-hours of electricity. The customer’s electricity meter measures electricity usage.